My internet is much slower than usual
This is in most cases due to background data being used by a connected device. Try switching off all other phones, pc’s and tablets and do a speed test while only one device is using the network. Ensure the device you are testing from is not downloading software updates.
The Children are always downloading movies and games which makes my browsing slow. Can I limit their usage as well as restrict them from inappropriate online content?
Yes! We can install a smart router (MikroTik) hap in your network which is affordable and quick to install. This will enable us to setup bandwidth restrictions as well as limit access to inappropriate content.
Unwanted and inappropriate sites are blocked but I caught my son with adult movies. Why did you not stop him from accessing that type of content as I purchased a smart router in order to stop such behavior?
Total and complete restriction to adult or other category online content can never be 100% guaranteed. Apart from website pages which can display unwanted content there are numerous other methods to distribute and obtain content by savvy internet users. The responsibility to ensure minors or other end users cannot access inappropriate content/media/videos/images remains that of the legal guardian or supervisor.
I am an avid gamer. What can I expect from your network in terms of PING speeds?
Our network is classified as a TIER 1 infrastructure, meaning that we use our own system to take network traffic all the way to the closest peering center which is in Cape Town. This means that low pings in the 20ms range* to game servers will be enjoyed to servers which are locally hosted. For servers which are hosted abroad you should expect average high in the >100ms pings due to the inherent nature of communicating with far away servers which is a limitation of not only our internet latency but any and all other competitor’s as well.
Can I access my security surveillance system remotely to view videos when on holiday or away?
Yes you can. In most cases the DVR’s we supply have software running on them which can be used to establish a pairing to your cellphone and which utilizes cloud technology. By utilizing the cloud feature you can not only save money by doing this yourself but you will also be using a more secure method by not having to allow public traffic into your private network. Should the need arises and above method is not a solution to your requirements it will be possible for us to NAT (network address translation) traffic from and to your DVR system. We always however recommend the more secure and easier method of a cloud pairing.
Can I cancel my DSTV?
Yes, and maybe no! You can unless you are an avid local sports enthusiast or enjoy your locally produced Afrikaans soapies. Most other internationally produced series, movies and sporting events are available on numerous streaming platforms such as Netflix, Hulu etc. A good option for individuals who wishes to forego having a satellite dish mounted outside but still wants the content broadcasted from DSTV is to change over to the DSTV Live system which can run on Android, Apple and windows devices.
Why does my streaming movies and series buffer so frequently while watching?
YouTube, Netflix and other pay TV sites offers reliable video streams which should not buffer if you are watching your content at a resolution suitable to your package speed. Free to stream sites such as Popcorn Time cannot commit to the same quality of service and should you experience issues with such sites it is recommended to use YouTube as a benchmark to test your internet service.